Service and Support

We take a proactive approach to managing your computers. By performing regular maintenance, anti-virus, malware, and Windows security updates, we ensure your computers have the most up-to-date protection. Computers are at their best, and their most secure, when well-maintained. We help to keep your computer in optimal condition.

Sometimes problems come up unexpectedly and require immediate assistance. Often these issues can be resolved by remote control, thus negating the need for travel time and/or having to bring the computer to a repair technician. With the use of remote control software we are able to see the customer's desktop and offer real-time assistance and training. For hardware issues that require on-site service, a technician will schedule an appointment at your location.

E-mail has become the killer application for interoffice communications. Since businesses are driven by and rely heavily on e-mail, it becomes mission critical for these systems to function smoothly. We provide advanced troubleshooting for all email applications and Exchange Servers. Hosted Exchange is a viable option for those individuals that want to harness the power of an Exchange server but do not want to pay for a full server license or the hardware cost. By utilizing a Hosted Exchange solution, companies establish a large corporate presence at a fraction of the cost and maintenance.

Network printing and scanning play a key role in today's businesses. We provide full software, firmware, and driver support for all printers and scanners. We offer cost saving ideas to assist companies in reduction of toner, maintenance upkeep, and overall printing expenses.

As the central hub of your company, its imperative your server is well maintained. Our proactive server management support provides you with a hands-off approach to IT by finding and preventing server problems before you even notice them.

Our customized web filter solution protects you from malicious Internet threats such as viruses, spyware, hackers, identity thieves, and more. We have the ability to monitor online behavior at the user, client, and incident level. You can see what web sites are being visited, by whom and on what system. We can also implement access restrictions to inappropriate web sites, manage when certain web sites can be accessed, and control undesirable Internet activity. Web Filters like this are typically very expensive to implement and require a monthly premium. However, we offer the same features with a fixed hardware or software cost without a monthly recurring fee.

InHouse Techies offers router installation, troubleshooting, and ISP assistance. We are able to act on your behalf to provide support between your Internet Service Provider and your on site equipment. We expedite troubleshooting steps with your ISP in order to facilitate a more timely repair and reduce overall downtime.

Protecting your company and clients' data, software and hardware from viruses, fraud, and malicious acts is, now more than ever, a need and not just a concern. InHouse Techies takes the time to proactively look at the security of your network and will make recommendations on how to best secure all systems and information from outside attacks.

VPN's give extremely secure connections between private networks linked through the Internet and/or dedicated circuits. It allows remote computers to act as though they were on the same secure, local network. A major benefit of the VPN is that it allows you to be anywhere and access your company's computers in the same way as if you were sitting in the office.

If you want to backup your data, one of the best ways to do it is by using off-site remote data backups. In a remote off-site backup, your data is automatically transferred to a geographically different location — one that puts your data safely out of reach of any disasters at work or home. If a disaster should occur, your data can easily be restored from the remote backup system.

If your company does not have a presence on the web, it may be time to consider doing so. A website can bring new business on an international level and is advertising that never rests, being available to anyone in the world to view. InHouse Techies can provide both website hosting services and basic development services. We can also move existing websites to our hosting environment and/or provide updates and modifications to your website.